Shipping & returns
Last updated: 1 October 2026
Shipping
Shipping is free on every order, with no minimum. Orders arrive in . We currently ship to the United States and the United Kingdom.
Your mug is made and shipped for us by a production partner. When it ships you will receive a tracking email. Delivery times run from the day your order is dispatched and can be longer in busy periods or because of carrier delays.
Returns: United States
Each mug is made to order, so we do not accept returns or exchanges for change of mind.
If your mug arrives damaged, defective, or is not the item you ordered, email within days of delivery with your order number and a clear photo. We will send a replacement or refund you.
Returns: United Kingdom
Under the Consumer Contracts Regulations you have the right to cancel within 14 days of receiving your mug, for any reason. Email within that period to tell us you want to cancel, then send the mug back within 14 days of telling us. You pay the cost of returning it unless it is faulty. We refund you, including standard delivery, within 14 days of receiving it back. Please return the mug unused and in its packaging so it arrives undamaged.
If your mug is faulty, damaged or not as described, you also have rights under the Consumer Rights Act 2015. Email us with a photo and we will replace or refund it.
Cancelling an order before it ships
Orders go to production quickly. To change or cancel an order, email as soon as possible and we will do our best.